Support split
Support needs to triage direct-distribution customers away from legacy suite routes immediately, while still preserving the suite gateway as a legitimate existing-customer path.
The route exists to reduce confusion, not to become a generic knowledge base.
The support page stays small on purpose so customers can self-sort without reading dense documentation.
Support actions that belong to this web app.
Support actions that should stay outside the direct storefront.
Later support and customer lanes inherit the triage surface and slot in live support actions where each state expects them.
direct-help
The route highlights manage links, sign-in recovery, download access, and direct billing/license guidance for direct purchasers.
suite-help
Existing suite customers are acknowledged cleanly and pointed to the suite gateway support path instead of the direct storefront flows.
generic-contact fallback
If the route cannot determine customer context, it still provides support email and the suite gateway link without hiding either path.